Careers

Overview

Our Maintenance Superintendent directly supervises and coordinates the mechanics, installers and repairers who handle maintenance and repair work at the property. The role decides which installations, services and repairs are needed, sets the team's schedules and assignments, checks finished work against standards and keeps work areas safe through inspections and safety training.

What you bring

Typical preparation: Medium preparation needed (O*NET Job Zone 3). Most people in this occupation report that a high school diploma or equivalent is required; a smaller share report some college coursework without a degree. Previous work-related skill, knowledge or experience is expected, along with one to two years of on-the-job and informal training.

• Directing and developing people
• Time management for yourself and others
• Testing and inspecting work for quality
• Troubleshooting the causes of operating errors
• Teaching others how to do the work
• Mechanical knowledge of machines, tools and their repair

Responsibilities

• Examine equipment, systems and facilities and analyze the information to decide which installations, services or repairs are needed.
• Set schedules, sequences and assignments for the work based on priority, the amount of equipment and each person's skills.
• Inspect, test and measure finished work with hand tools or gauges to confirm it meets the applicable standards or repair requirements.
• Inspect work areas, tools and equipment and provide safety training to employees, so unsafe conditions and breaches of procedures or safety rules are prevented, spotted and corrected.
• Monitor employees' workloads and performance, counsel them on work-related issues and help them close gaps in job skills.
• Monitor tool and parts inventories and requisition materials and supplies such as tools, equipment and replacement parts.
• Investigate accidents or injuries and report on the findings.

Occupational reference: First-Line Supervisors of Mechanics, Installers, and Repairers, O*NET-SOC 49-1011.00 (O*NET® OnLine)

Overview

Our Pool Maintenance Technician keeps the pools, pool equipment and related building systems at our hotels in good repair. The work draws on the skills of more than one maintenance or craft trade, from routine preventive maintenance and diagnosing equipment malfunctions to repairing pipe systems, plumbing and electrical components.

What you bring

Typical preparation: Medium preparation needed (O*NET Job Zone 3). Most people in this occupation report that a post-secondary certificate is required; a smaller share report a high school diploma or equivalent. Previous work-related skill, knowledge or experience is expected, along with one to two years of on-the-job and informal training.

• Routine equipment maintenance and knowing when it is due
• Repairing machines and systems with the right tools
• Troubleshooting the causes of operating errors
• Reading gauges and dials to confirm equipment is running properly
• Mechanical knowledge of machines, tools and their repair
• Building and construction knowledge

Responsibilities

• Carry out routine preventive maintenance on pool and building equipment, such as inspecting drives, motors and belts, checking fluid levels and replacing filters.
• Inspect, operate and test machinery and equipment to diagnose malfunctions, checking blueprints, repair manuals or parts catalogs as needed to work out how to correct them.
• Assemble, install and repair pipe systems, plumbing, wiring, electrical and electronic components, and other machinery and equipment.
• Keep shafts, bearings, gears and other machine parts clean and lubricated.
• Place orders for parts, supplies and equipment with suppliers or from catalogs.
• Estimate repair costs and record the type and cost of each maintenance or repair job.
• Carry out general cleaning around our properties.

Occupational reference: Maintenance and Repair Workers, General, O*NET-SOC 49-9071.00 (O*NET® OnLine)

Overview

Our Vending and Coffee Machine Technician installs, services, adjusts and repairs the vending machines and coffee and beverage machines at our hotels. The role restocks machines, tests that they work properly, tracks down the causes of malfunctions and keeps records of maintenance and repairs.

What you bring

Typical preparation: Very little to some preparation needed (O*NET Job Zone 1-2). Most people in this occupation report that a high school diploma or equivalent is required; a smaller share report a post-secondary certificate. The previous experience needed ranges from little or none up to a year, and on-the-job training lasts from a few days to one year.

• Repairing machines and systems with the right tools
• Routine equipment maintenance and knowing when it is due
• Troubleshooting the causes of operating errors
• Knowledge of electronic equipment and circuit boards
• Mechanical knowledge of machines, tools and their repair
• Customer service knowledge

Responsibilities

• Stock machines with products, ingredients and other supplies.
• Inspect machines and meters to find the causes of malfunctions, and clear minor problems such as jammed bills or stuck products.
• Test machines to confirm they work properly, and adjust their pressure gauges and thermostats.
• Adjust and repair machines and meters, replacing defective mechanical and electrical parts with hand tools and soldering irons and using manuals and wiring diagrams as a guide.
• Keep machine parts clean and oiled.
• Install machines and make the water and electrical connections they need, following code requirements.
• Keep maintenance and repair records for each machine and order the parts needed for repairs.

Occupational reference: Coin, Vending, and Amusement Machine Servicers and Repairers, O*NET-SOC 49-9091.00 (O*NET® OnLine)

Overview

Our Assistant General Manager helps plan, direct and coordinate the daily activities of one of our hotels, working with the hotel's leadership. The role coordinates the front office, works closely with the hotel's other managers, answers guest questions and resolves complaints, and inspects guest rooms and public areas for cleanliness and appearance. It also takes part in budgeting, record keeping and staff training.

What you bring

Typical preparation: Considerable preparation needed (O*NET Job Zone 4). Most people in this occupation report that a bachelor's degree is required. Considerable work-related skill, knowledge or experience is expected, and people in this occupation usually need several years of work experience, on-the-job training or vocational training.

• Directing and developing people
• Coordinating work across teams
• Monitoring performance and taking corrective action
• Customer service and guest satisfaction
• Business and management principles
• Economics and accounting principles

Responsibilities

• Answer guests' questions about the hotel's policies and services, and resolve their complaints.
• Work closely with the hotel's other managers to keep activities across the hotel coordinated.
• Coordinate front office activities and solve problems as they come up.
• Check guest rooms, public areas and the grounds to make sure each is clean and presentable.
• Take part in financial work such as setting room rates, building budgets and allocating funds to departments, and keep an eye on the hotel's revenue.
• Train team members and observe their performance so the hotel runs efficiently and follows its policies and procedures.
• Record data on the hotel's funds and expenditures, and prepare the paperwork each department requires.

Occupational reference: Lodging Managers, O*NET-SOC 11-9081.00 (O*NET® OnLine)

Overview

Our Guest Service Representative welcomes guests at the front desk, registering them, assigning rooms and issuing room keys or cards. The role books and confirms reservations, helps with guests' questions and requests, keeps track of occupied rooms and guest accounts, and presents statements and collects payment when guests depart.

What you bring

Typical preparation: Very little to some preparation needed (O*NET Job Zone 1-2). Most people in this occupation report that a high school diploma or equivalent is required; a smaller share report some college, with no degree required. Little or no previous experience may be needed, though some jobs at this level require several months to a year; on-the-job training ranges from a few days to one year.

• Listening closely and asking questions as needed
• Speaking clearly to share information
• Actively looking for ways to help guests
• Noticing how guests react and why
• Coordinating work across teams
• Customer service and guest satisfaction

Responsibilities

• Welcome arriving guests, check them in, assign rooms and hand out room keys or key cards.
• Book and confirm room reservations.
• Verify guests' credit and confirm how they will pay for their stay.
• Go over accounts and charges with guests at check-out and collect payment.
• Answer questions about hotel services, registration and travel directions, and suggest places to shop, dine or find entertainment.
• Set up tours, taxis or restaurant reservations when guests ask.
• Write down guest comments and complaints, and direct guests to a manager when needed.

Occupational reference: Hotel, Motel, and Resort Desk Clerks, O*NET-SOC 43-4081.00 (O*NET® OnLine)

Overview

Our Front Desk Supervisor directly supervises and coordinates the work of the front desk team at our hotels. The role makes sure the team's work meets quality standards, deadlines and proper procedures, resolves guest complaints and guides the team through difficult or escalated problems. It also trains team members, prepares work schedules and duty assignments, and reviews records and reports to monitor the desk's work.

What you bring

Typical preparation: Medium preparation needed (O*NET Job Zone 3). People in this occupation most often report that a bachelor's degree is required; the next most common answer is a high school diploma or equivalent. Previous work-related skill, knowledge or experience is expected, usually along with one or two years of on-the-job experience and informal training with experienced coworkers.

• Monitoring performance and taking corrective action
• Directing and developing people
• Teaching others how to do a task
• Bringing people together to resolve differences
• Managing your own time and the team's
• Customer service and guest satisfaction

Responsibilities

• Supervise the front desk team's work, making sure it follows quality standards, deadlines and proper procedures, and fix any errors or problems.
• Settle guest complaints and explain our policies and procedures when guests have questions.
• Guide team members through difficult or complex problems, including escalated complaints and disputes.
• Draw up and hand out the front desk team's work schedules, deadlines and duty assignments.
• Teach team members their job duties and company policies, or arrange for others to provide training.
• Review records and reports to verify details, monitor the desk's work and evaluate performance.
• Coordinate with other supervisors and departments across the hotel.

Occupational reference: First-Line Supervisors of Office and Administrative Support Workers, O*NET-SOC 43-1011.00 (O*NET® OnLine)

Overview

Our Night Auditor serves guests at the front desk, with the desk's bookkeeping at the center of the role: balancing accounts and conducting the nightly audit. The role also posts charges, keeps records of room availability and guest accounts, computes bills and collects payments, and alerts housekeeping or maintenance when a guest reports a problem.

What you bring

Typical preparation: Very little to some preparation needed (O*NET Job Zone 1-2). Most people in this occupation report that a high school diploma or equivalent is required; a smaller share report some college, with no degree required. Little or no previous experience may be needed, though some jobs at this level require several months to a year; on-the-job training ranges from a few days to one year.

• Checking work and correcting problems
• Understanding written work documents
• Arithmetic and other mathematics
• Office procedures and record keeping
• Computer and electronics knowledge
• Customer service and guest satisfaction

Responsibilities

• Handle the front desk's bookkeeping, including balancing accounts and completing the nightly audit.
• Post room and other charges to guest ledgers, by hand or by computer.
• Maintain records of room availability and guest accounts.
• Calculate guest bills, take payments and make change.
• When a guest reports a problem, alert housekeeping or maintenance.
• Take and pass along messages by telephone.
• Clean and look after the lobby and common areas, including restocking supplies.

Occupational reference: Hotel, Motel, and Resort Desk Clerks, O*NET-SOC 43-4081.00 (O*NET® OnLine)

Overview

Our Head Housekeeper directly supervises and coordinates the work of the housekeeping team at our hotels. The role inspects completed work against established standards, tells managers and the front desk when rooms are ready for guests, plans work schedules, keeps supplies and equipment on hand and oversees in-house services such as the laundry.

What you bring

Typical preparation: Very little to some preparation needed (O*NET Job Zone 1-2). People in this occupation most often report that a high school diploma or equivalent is required; the next most common answer is some college, with no degree required. Little or no previous experience may be needed, though some jobs at this level require several months to a year; on-the-job training ranges from a few days to one year.

• Monitoring performance and taking corrective action
• Directing and developing people
• Inspecting work and services to evaluate quality
• Coordinating work across teams
• Teaching others how to do a task
• Customer service and guest satisfaction

Responsibilities

• Inspect completed work in guest rooms and other areas to confirm it meets specifications and established standards.
• Let managers and the front desk know when rooms are ready for occupancy.
• Build the housekeeping team's work schedules.
• Teach the team our work policies and procedures and how to use and maintain equipment.
• Take stock of supplies and equipment so there is enough on hand, and issue them to the team.
• Supervise in-house services such as the laundry.
• Look into complaints about service or equipment and take corrective action.

Occupational reference: First-Line Supervisors of Housekeeping and Janitorial Workers, O*NET-SOC 37-1011.00 (O*NET® OnLine)

Overview

Our Laundry Helper operates and tends the washers, extractors and dryers that clean the linens, blankets and other items used at our hotels. The role sorts items into loads, regulates the machines and the amounts of detergent, water, bleach and other additives, then counts and folds clean linens and delivers them where they are needed.

What you bring

Typical preparation: Very little to some preparation needed (O*NET Job Zone 1-2). Most people in this occupation report that a high school diploma or equivalent is required; a smaller share report that a high school diploma is not required. Little or no previous experience may be needed, though some jobs at this level require several months to a year; on-the-job training ranges from a few days to one year.

• Dependability in meeting work obligations
• Sorting and grouping items by different rules
• Adjusting machine controls quickly and precisely
• Noticing when something is wrong or about to go wrong
• Steady hands and core strength for repeated handling

Responsibilities

• Examine linens and other items and sort them into loads by color, fabric, how soiled they are and the cleaning they need.
• Load and unload the washing machines.
• Start and run washers, extractors and dryers, adjusting controls to regulate each cycle and the amounts of detergent, water, bleach and other additives.
• Sort and count items taken from the dryers, then fold or hang them.
• Clean the filters on the machines and keep the equipment lubricated.
• Deliver clean linens to where they are needed in the hotel.
• Accept supply deliveries and stock the items in storage rooms.

Occupational reference: Laundry and Dry-Cleaning Workers, O*NET-SOC 51-6011.00 (O*NET® OnLine)

Overview

Our Quality Control Manager plans, directs and coordinates the quality assurance program for all of our hotels and sets the quality control policies each property follows. The role keeps procedures up to date, tracks and reports on quality data, identifies problems and recommends solutions, and trains staff in quality control procedures.

What you bring

Typical preparation: Considerable preparation needed (O*NET Job Zone 4). People in this occupation report that a bachelor's degree is required. The work calls for a considerable amount of related skill, knowledge or experience, usually built through several years of work experience, on-the-job training or vocational training.

Related field of study: Engineering/Industrial Management

• Inspecting services and processes to evaluate quality
• Monitoring performance and taking corrective action
• Measuring system performance and finding what will improve it
• Complex problem solving
• Teaching and training others
• Customer service and service quality standards

Responsibilities

• Keep the standard operating procedures and quality assurance manuals for our hotels reviewed and current.
• Develop and put into practice the inspection criteria and procedures used at each property.
• Monitor how well our quality control systems perform to keep them effective and efficient.
• Lead the tracking of defects and other routinely reported quality data, and report on processes that fall short of standards, root causes and quality trends.
• Find quality problems and areas for improvement, and recommend how to fix them.
• Train our teams in quality control and analytical procedures.
• Share quality control information with every department involved and with outside vendors and contractors.

Occupational reference: Quality Control Systems Managers, O*NET-SOC 11-3051.01 (O*NET® OnLine)

Overview

Our Industrial Engineer designs, develops, tests and evaluates integrated systems for managing how work gets done across our hotels, including human work factors, quality control, inventory control, logistics and material flow, and cost analysis. The role studies how operations run, recommends better ways to use staff, materials and utilities, and estimates costs and cost-saving methods for management review.

What you bring

Typical preparation: Considerable preparation needed (O*NET Job Zone 4). Most people in this occupation report that a bachelor's degree is required; some enter with some college but no degree. The work calls for a considerable amount of related skill, knowledge or experience, usually built through several years of work experience, on-the-job training or vocational training.

Related field of study: Engineering/Industrial Management

• Systems analysis and evaluation
• Complex problem solving
• Critical thinking
• Mathematics and statistics
• Engineering and technology knowledge
• Knowledge of processes, quality control and costs

Responsibilities

• Study the sequence of operations, material flow, organization charts and project information to define each worker's functions and responsibilities.
• Recommend ways to make better use of staff, materials and utilities across our hotels.
• Develop labor utilization standards and cost analysis systems that help each property use its staff and facilities efficiently.
• Use statistical methods and mathematical calculations to work out staffing requirements and production standards.
• Draft layouts for equipment, materials and workspaces that show the most efficient arrangement.
• Estimate costs and cost-saving methods for management to review and act on.
• Coordinate and carry out quality control goals and procedures that resolve operational problems and keep costs down.

Occupational reference: Industrial Engineers, O*NET-SOC 17-2112.00 (O*NET® OnLine)

Overview

Our Property Manager plans, directs and coordinates the real-estate side of the hotels we own, from maintenance and improvement work to leasing and development. The role prepares property budgets and financial reports, handles contractor bids and service contracts, and works with insurance carriers, fire and police departments and other agencies so each property stays protected and meets codes and regulations.

What you bring

Typical preparation: Considerable preparation needed (O*NET Job Zone 4). A bachelor's degree is the most common requirement reported for this occupation; a smaller share report an associate's degree or other two-year degree. A considerable amount of work-related skill, knowledge or experience is expected, and people in this field usually need several years of work-related experience, on-the-job training or vocational training.

• Negotiating and reconciling differences
• Budgeting and accounting for spending
• Coordinating work across teams
• Economics and accounting knowledge
• Knowledge of laws, regulations and government rules
• Building and construction knowledge

Responsibilities

• Plan, schedule and coordinate general maintenance, major repairs, and remodeling or construction projects at our properties.
• Routinely inspect grounds, facilities and equipment to decide whether repairs or maintenance are needed.
• Prepare detailed budgets and financial reports for each property, and keep records of maintenance and operating costs and of special permits issued.
• Request and analyze contractor bids for repairs, renovations and maintenance, and prepare and administer contracts for services such as cleaning, maintenance and security.
• Stay in contact with insurance carriers, fire and police departments and other agencies so each property is protected and complies with codes and regulations.
• Negotiate the lease or development of property, and complete or review the related documents and forms.
• Analyze property values, taxes, zoning, population growth, and traffic volume and patterns to determine whether a property should be acquired.

Occupational reference: Property, Real Estate, and Community Association Managers, O*NET-SOC 11-9141.00 (O*NET® OnLine)

Overview

Our Engineering and Capital Projects Manager plans, directs and coordinates the architecture and engineering work behind renovation, conversion and construction projects at the properties we own. The role keeps the technical side of each project working together, prepares budgets and contracts, reviews cost estimates and approves design changes.

What you bring

Typical preparation: Extensive preparation needed (O*NET Job Zone 5). A bachelor's degree is the most commonly reported requirement for this occupation, followed by a master's degree. Extensive skill, knowledge and experience are required, often more than five years' worth; some on-the-job training may be needed, but people are generally expected to already have the required skills and training.

Related field of study: Engineering/Industrial Management

• Coordinating work across teams
• Judgment and decision making
• Time management
• Engineering and technology knowledge
• Design knowledge for technical plans, blueprints and drawings
• Building and construction knowledge

Responsibilities

• Coordinate the technical activities of each architecture and engineering project and manage how they fit together.
• Direct, review and sign off on changes to project designs.
• Prepare budgets, bids and contracts, and evaluate contracts and cost estimates before recommending or approving them.
• Judge whether a project is feasible by analyzing the technology, resource needs and market demand involved.
• Discuss project specifications and procedures with leadership and staff.
• Plan and direct how facilities and equipment are installed, tested, operated, maintained and repaired.
• Build support for projects by meeting with officials and keeping the public informed.

Occupational reference: Architectural and Engineering Managers, O*NET-SOC 11-9041.00 (O*NET® OnLine)

Overview

Our Management Analyst studies and evaluates how our hotels and teams are organized and run, designs systems and procedures, and carries out work simplification and measurement studies that help leadership operate the portfolio more efficiently and effectively. The role also prepares operations and procedures manuals and turns study findings into recommendations for new systems, procedures or organizational changes.

What you bring

Typical preparation: Considerable preparation needed (O*NET Job Zone 4). Most people in this occupation report that a bachelor's degree is required, and some report a master's degree. The work calls for a considerable amount of related skill, knowledge or experience, usually built through several years of work experience, on-the-job training or vocational training.

• Critical thinking
• Complex problem solving
• Systems analysis and evaluation
• Clear writing for the intended reader
• Business and management principles
• Economics and accounting knowledge

Responsibilities

• Plan studies of work problems and procedures, covering areas like organizational change, communications, information flow, inventory control and cost analysis.
• Interview staff and observe work on site to learn what each unit does and the methods, equipment and people it relies on.
• Collect and organize information on problems and procedures, then analyze it to develop solutions or other ways forward.
• Write up study findings and prepare recommendations for adopting new systems, procedures or organizational changes.
• Write manuals and train staff to use new forms, reports, procedures and equipment, following company policy.
• Check in with the people involved to make sure newly introduced systems and procedures are working well.
• Review forms and reports with management and the people who use them, looking at format, distribution and purpose to find problems and improvements.

Occupational reference: Management Analysts, O*NET-SOC 13-1111.00 (O*NET® OnLine)

Overview

Our Business Intelligence Analyst turns data into financial and market intelligence for our hotels by querying data repositories and preparing regular reports. The role develops methods for finding patterns and trends in available information sources and summarizes business and financial data for leadership and other stakeholders.

What you bring

Typical preparation: Considerable preparation needed (O*NET Job Zone 4). Most people in this occupation report that a bachelor's degree is required, and some report a master's degree. The work calls for a considerable amount of related skill, knowledge or experience, usually built through several years of work experience, on-the-job training or vocational training.

• Critical thinking
• Complex problem solving
• Systems analysis and evaluation
• Mathematics and statistics
• Knowledge of computers and software
• Economics and accounting knowledge

Responsibilities

• Produce standard and custom reports that summarize business, financial and economic data for executives, managers and other stakeholders to review.
• Build, maintain and update business intelligence tools and systems, including related databases, dashboards and spreadsheets.
• Make sure business intelligence reaches the people who use it on time.
• Gather data from industry reports, public information, field reports or purchased sources.
• Identify and analyze industry and geographic trends that bear on business strategy for our hotels.
• Study competitors' market strategies by analyzing product, market and share trends.
• Bring together current business intelligence and trend data to support recommendations for action.

Occupational reference: Business Intelligence Analysts, O*NET-SOC 15-2051.01 (O*NET® OnLine)

Overview

Our Operations Research Analyst builds and applies mathematical models and other optimization methods to produce and interpret information that helps leadership make decisions and set policy for our hotels. The role defines operational problems, gathers and analyzes data, tests models and presents results with recommended solutions to management.

What you bring

Typical preparation: Extensive preparation needed (O*NET Job Zone 5). A master's degree is the most commonly reported requirement for this occupation, followed by a bachelor's degree. Extensive skill, knowledge and experience are required, often more than five years' worth; some on-the-job training may be needed, but people are generally expected to already have the required skills and training.

• Mathematics and statistics
• Critical thinking
• Complex problem solving
• Judgment and decision making
• Systems analysis and evaluation
• Using scientific methods to solve problems

Responsibilities

• Analyze information from management to define operational problems, and work with senior managers and decision makers to clarify objectives.
• Observe current operations and gather and analyze information on each part of a problem from a range of sources.
• Work out what data is needed, then collect it and check its validity using judgment and statistical tests.
• Build mathematical or simulation models of problems, test and validate them, and rework them when needed.
• Compare alternative courses of action to find the plan that will deliver the best outcome.
• Prepare management reports that define and evaluate problems and recommend solutions, and present modeling and analysis results to leadership.
• Work with colleagues across the company so that chosen solutions are put into practice successfully.

Occupational reference: Operations Research Analysts, O*NET-SOC 15-2031.00 (O*NET® OnLine)

Overview

Our IT Manager plans, directs and coordinates the company's information systems activities, including data processing and systems analysis. The role works with management, vendors and the people who use our systems to assess computing needs, plans for data security, backups and disaster recovery, and provides technical support for computer problems.

What you bring

Typical preparation: Considerable preparation needed (O*NET Job Zone 4). A bachelor's degree is the most common requirement reported for this occupation; a smaller share report some college coursework without a degree. A considerable amount of work-related skill, knowledge or experience is expected, and people in this field usually need several years of work-related experience, on-the-job training or vocational training.

• Knowledge of computer hardware and software
• Working out how a system should work and how changes will affect results
• Measuring system performance and deciding how to improve it
• Solving complex problems
• Directing and developing people
• Customer service knowledge

Responsibilities

• Direct daily technology operations, analyzing workflow, setting priorities and deadlines, and developing standards.
• Consult with users, management, vendors and technicians to assess computing needs, and recommend improvements such as hardware and software upgrades.
• Meet with department heads, managers, supervisors and vendors to gain cooperation and resolve problems.
• Develop computer information resources that provide for data security and control, strategic computing and disaster recovery, and manage backup, security and user help systems.
• Give technical support to people who run into computer problems.
• Recruit, hire, train and supervise staff or take part in staffing decisions, and assign and review the work of technology staff.
• Control the operating budget and spending, and purchase the equipment that is needed.

Occupational reference: Computer and Information Systems Managers, O*NET-SOC 11-3021.00 (O*NET® OnLine)

Overview

Our Security Manager directs security for the company, including the physical security and safety of our employees and hotels. The role plans and coordinates the security activities that safeguard guests, staff and others on our properties, sets security policies and procedures, and assesses risks and plans for emergencies.

What you bring

Typical preparation: Considerable preparation needed (O*NET Job Zone 4). Most people in this occupation report that a bachelor's degree is required; a smaller share report a master's degree. A considerable amount of work-related skill, knowledge or experience is expected, and people in this field usually need several years of work-related experience, on-the-job training or vocational training.

Related field of study: Engineering/Industrial Management

• Knowledge of security equipment, policies and procedures that protect people and property
• Critical thinking
• Judgment and decision making
• Awareness of how people react and why
• Directing and developing people
• Knowledge of laws, regulations and government rules

Responsibilities

• Plan, direct and coordinate security activities that protect guests, employees and everyone else on our properties.
• Create and put in place security standards, policies and procedures, and inspect each property to confirm it follows them and applicable regulations.
• Assess risks, plan how to respond to incidents and limit their effects, and review and audit security operations to find risks and opportunities for improvement.
• Lead or take part in emergency and contingency planning, and respond to medical emergencies, fire alarms or intrusion alarms using established emergency procedures.
• Identify, investigate and resolve security breaches, and write or review incident reports.
• Supervise security staff, including hiring, training, assigning work and evaluating performance, and train other employees in security rules and procedures.
• Coordinate security activities with law enforcement, fire departments and other public agencies.

Occupational reference: Security Managers, O*NET-SOC 11-3013.01 (O*NET® OnLine)